Why haven’t my funds arrived yet?
At OFX, we always strive to make your transfers fast and secure. So if your funds haven’t arrived yet, and you believe they should have, the best first step is to ensure you received your Funds Paid email from OFX. This email is to confirm we have sent the funds to your recipient – not that the recipient has received the funds yet.
Once the funds have been sent by OFX, there is a processing time before the funds are available to them.
Major currencies usually take up to 1-2 business days to arrive while exotic currencies typically take up to 1-3 business days.
If this time has passed, the next step is to reach out to your recipient to confirm they haven’t received the funds. Once you’ve confirmed that your recipient did not receive the funds, have your recipient contact their bank for more details and give your OFXpert a call to help investigate further.